Zeptive was informed of a new privacy and text policy enacted by the mobile carriers that may be impacting your Zeptive Text Notifications. These rules apply to our text forwarding provider. We and our forwarding provider are updating our terms to comply with the cellular companies mandates. We are actively working with our provider to resolve the issue.
In the meantime, for those who have been experiencing problems with text messages, we recommend using push and/or email notifications until the problem is resolved. Please see detailed instructions attached for activating push and email notifications or high level instructions below. Please contact the Zeptive Support team at support@zeptive.com for any additional guidance.
Instructions for activating email and/or push notifications:
- Visit your Zeptive web console: zeptive.com/console
- Decide if you will be performing Bulk Notifications (selecting more than one device at a time to update) or Individual Device Notifications
- If performing Bulk Notifications, do the Bulk Notifications prior to Individual Device Notifications
- Select the devices you would like to update
- Select the ellipsis icon
- Select “Notifications Settings”
- Select the Alert Type i.e. “Vape Alert”
- Ensure Email and/or Push Notifications is active and add your members
- Please keep your SMS Notifications active as they will commence once this problem is resolved
Please note: If not already completed, you will need to download the phone app from your respective app store for your phone. Please use the same log in credentials you used to log into the zeptive.com/console to activate the Zeptive phone app. As a reminder, this is only applicable for U.S. carriers.
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