Network Requirements
Please note the following WiFi specific requirements for the connection of your Zeptive devices:
- Wireless network that is configured to use only the 2.4 GHz band.
- Requires consistent and strong wireless signal strength.
- SSID must be broadcasted (not hidden).
- Must be on a network that does not utilize a captive portal.
- Requires WPA/WPA2-PSK encryption or an open network. Devices will not work with WPA2 Enterprise.
Please note the following general network requirements for the connection of your Zeptive devices:
- Requires ability to utilize dynamic IP addresses (no static IP)
- Check with your IT department to see if MAC address filtering, SSL inspection, content filtering are being used. Let Zeptive support know if you need your device MAC addresses.
- Ports
- These ports are required to be open: TCP: 443, 9443
- For legacy devices (before Nov. 2023), these ports also need to be open: 5683 (CoAP) | UDP: 5684 (CoAP)
- Verify this domain is accessible: https://console.zeptive.com
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